Business process outsourcing (BPO)

47% of the Romanian outsourcing companies are offering software services, both development, and maintenance

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According to international as well as local players, Romania is hard to beat as a destination for ITO, software development and business processes outsourcing (BPO). The Romanian outsourcing market has had a significant evolution, and according to a recent CBRE study, it has tripled. 47% of the Romanian outsourcing companies are offering software services, both development, and maintenance, 17% are active business service providers for accounting, support or human resources, while 12% mainly provide call centre services.

Romania is a recognised hub for BPO and SSCs in Europe, competing with global destinations such as India, and a popular near-shoring location due to an appropriate working mindset and attitude of employees, a wide range of foreign languages spoken, strong IT, finance and accounting skills, good labour arbitrage and lower costs compared to Western Europe.

The future looks good for current SSC’s and potential investors – there are more and more partnerships built with Ministry of Education in order to support future pools of resources needed in this industry, there is more lobby than in previous years in order to make Romania more visible on the Outsourcing map.